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Aspiring Contributor
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Message 1 of 54

FTTC NAD key.

Hi guys and girls. 

I have been back and forth with BT for over a month now regarding Fibre to the Cabinet. 

All my neighbours can get FTTC but I can't, they said my line runs straight from cabinet E10(?) and not 11 which is right across the road from me! 

I phoned last week to ask them to update my NAD key, received a phone call back today and they said FTTH is not available in my area yet but when I phoned last week I specified it was for FTTC it needed updating.

When the cabinet was installed we were not with BT hence our line was overlooked and not routed into the cabinet. Can someone please help me with this because I have been trying to get fibre for years as copper line broadband is too slow for what I use it for and my phone will change to 4G itself because of the lag. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 54

Re: FTTC NAD key.

@garethrjones92 

Do you have a working BT Retail phone number?

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Sage
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Message 3 of 54

Re: FTTC NAD key.

Are you currently a BT customer? If not there is nothing BT Retail can do for you and you need to seek resolution via your ISP.

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Aspiring Contributor
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Message 4 of 54

Re: FTTC NAD key.

Yes a BT customer since 31st of December and line went live on the 15th of Jan. 

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Aspiring Contributor
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Message 5 of 54

Re: FTTC NAD key.

Yeah got an active and working BT phone line
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Distinguished Sage
Distinguished Sage
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Message 6 of 54

Re: FTTC NAD key.


@garethrjones92 wrote:

Yes a BT customer since 31st of December and line went live on the 15th of Jan. 


Its possible you are directly connected to the exchange.

In order to find out what services are available, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


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Aspiring Contributor
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Message 7 of 54

Re: FTTC NAD key.

Screenshot_20200204_130258.jpg

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 54

Re: FTTC NAD key.

Then you are not connected to the same cabinet as your neighbours.

See

Exchange 10   Openreach fibre not available            LL77 7PS 
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Distinguished Sage
Distinguished Sage
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Message 9 of 54

Re: FTTC NAD key.

This is for cab 11

Cabinet P11   FTTC Available from 19th November 2013   Phase BDUK Wales 11a    231   ECI   LL77 7RB 
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Distinguished Sage
Distinguished Sage
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Message 10 of 54

Re: FTTC NAD key.

I think the OP is aware of that and is querying why his line wasn't routed via the cabinet when it was installed and other lines were moved from being EO.

@garethrjones92  Is your line fed from a pole and if so are any of your neighbours fed from the same pole able to get FTTC?

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