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garethrjones92
Aspiring Contributor
494 Views
Message 21 of 54

Re: FTTC NAD key.

@pippincp just phoned them and they have requested an ORDI for me.
Do I need to phone them via the contact Us?
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pippincp
Distinguished Sage
491 Views
Message 22 of 54

Re: FTTC NAD key.

You need not do anything now if an ORDI has been requested. Be aware it can take up to 2 weeks for this to be resolved.

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garethrjones92
Aspiring Contributor
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Message 23 of 54

Re: FTTC NAD key.

@pippincp I have been told it should only take 7 working days.

Thank you.

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pippincp
Distinguished Sage
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Message 24 of 54

Re: FTTC NAD key.


@garethrjones92wrote:

@pippincp I have been told it should only take 7 working days.

Thank you.


In an ideal world bearing in mind the database is updated Fridays, go figure.

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garethrjones92
Aspiring Contributor
469 Views
Message 25 of 54

Another ORDI request.

I have just spoken to the BT team who said they have not received an ORDI request. I am a BT retail customer with a working line. 

My problem is my address can't get fibre but all the others on the street can. I'm connected via a pole to E10, a property behind me is also connected via the same line on the pole who's got a different postcode but can get fibre. Been told I need an ORDI update and my address is correct on the NAD.

40 out of 42 houses can get FTTC yet I can't! Also read I could be on a bronze and not silver or gold key.

 

Can anyone please help as I have been trying to get Fibre Broadband since they installed the cabinet and I'm at the end of my tether. 

Regards 

G. Jones

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imjolly
Distinguished Sage
Distinguished Sage
458 Views
Message 26 of 54

Re: Another ORDI request.

Is your address correct on the Royal Mail database?

enter your phone number and post results. Remember delete number but leave exchange and cab 

https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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garethrjones92
Aspiring Contributor
453 Views
Message 27 of 54

Re: Another ORDI request.

Screenshot_20200204_194538.jpg

@imjolly  this is what comes up, according to RM my address is correct

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
445 Views
Message 28 of 54

Re: Another ORDI request.

@garethrjones92 

Please do not start another thread as you already have one in progress about this issue, so I have added this thread to it.

@pippincp  has already told you who to contact.

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garethrjones92
Aspiring Contributor
431 Views
Message 29 of 54

Re: Another ORDI request.

@Keith_Beddoe it doesn't show me how I go about it through that website, I've had a good look more than once

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garethrjones92
Aspiring Contributor
426 Views
Message 30 of 54

Re: Another ORDI request.

Spoiler
Spoiler
 

edited by mod (don't post personal details 😉)

 RM email after I requested NAD update on their end. 

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