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Aspiring Contributor
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Message 41 of 54

Re: Another ORDI request.

No, just have the one socket on the wall, the backing plate has been in for 15 years plus though. Front plate is about 18 months old if that

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Distinguished Sage
Distinguished Sage
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Message 42 of 54

Re: Another ORDI request.


@garethrjones92 wrote:

No, just have the one socket on the wall, the backing plate has been in for 15 years plus though. Front plate is about 18 months old if that


The picture you pointed out, is the new NTE5C, and would have been fitted with a new backplate, as the front just clips on.

Are you sure you have described the right socket?

 

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Aspiring Contributor
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Message 43 of 54

Re: Another ORDI request.

Sorry I meant the box plate that holds the new NTE5C, also just seen it looks like the cable has previously been cut by OR engineers when we last had a fault where the dial tone was unsteady and BBand would drop if a call was made. 

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Distinguished Sage
Distinguished Sage
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Message 44 of 54

Re: Another ORDI request.

Which BT Home hub do you have?

If you can connect things up as shown on my diagram, then that will eliminate any issues with the front section.

Please can you post the connection information from the home hub once you have things connected up.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click Advanced Settings’ and then ‘Technical log’

 

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Aspiring Contributor
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Message 45 of 54

Re: Another ORDI request.

Screenshot_20200204_213219_com.android.chrome.jpg

Screenshot_20200204_213235_com.android.chrome.jpg

Screenshot_20200204_213246_com.android.chrome.jpg

@Keith_Beddoe @Is that what you were looking for?

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Distinguished Sage
Distinguished Sage
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Message 46 of 54

Re: Another ORDI request.

Yes.

You are actually connected at 24Mbs, which is just about as fast as you can get, you must be very close to the exchange.

Capture.JPG

If you are seeing a slow rate on your computer, then there must be something wrong with your internal network. You should be getting at least 18Mbs download speed.

Please make sure you have disabled Smart Setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Please can you post the results from the speed test. You must be connected to a computer using an Ethernet cable

https://speedtest.btwholesale.com/

 

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Aspiring Contributor
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Message 47 of 54

Re: Another ORDI request.

@Keith_Beddoe speed.png

@Keith_Beddoe.Using my brothers PC which is connected by Ethernet

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Sage
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Message 48 of 54

Re: Another ORDI request.

@Keith_Beddoe  was about right as you have 19mbps download.

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Distinguished Sage
Distinguished Sage
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Message 49 of 54

Re: Another ORDI request.

There is absolutely nothing wrong with your connection, so I do not know why you were getting such a slow speed before, unless it was on a mobile phone which was connected via wireless, which would be much slower.

Anyway, there is nothing more I can add, your Internet speed is very good, and you should be able to do almost anything on it, so I would not worry about a faster connection for now.

I have never seen an upload speed as fast as that, on an ADSL connection.

I am off to bed now.

If you need more advice, there are possibly other forum members who stay up later than me.

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Aspiring Contributor
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Message 50 of 54

Re: Another ORDI request.

@Keith_Beddoe thank you for your help.

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