To query fibre availability further, I’d recommend contacting Openreach directly by filling out this formwize: https://www.formwize.openreach.co.uk/run/survey3.cfm?idx=505d040e0b080d
If there’s a database/records issue they should be able to get this sorted out for you.
thia is the pole in question that the property behind is also hooked up to. DP537
the pole is on my property, got an engineer visit tomorrow so hopefully he can help! Also what's the wire hanging down? Been like that for years now.