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FOnogo
Contributor
293 Views
Message 21 of 34

Re: FTTC Speed drop

From what I understand your speed is nothing to do with the speed your neighbour receives - you both have seperate lines, one could be routed slightly differently.

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ModernFamilyfan
Contributor
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Message 22 of 34

Re: FTTC Speed drop

As it is a new estate

The cables underground all lead to a central point then back to the exchange.

Apart from software change. Why would my speed drop 10mb just by switching providers?
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Distinguished Expert
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Message 23 of 34

Re: FTTC Speed drop

Did you factory-reset the HH5?
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ModernFamilyfan
Contributor
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Message 24 of 34

Re: FTTC Speed drop

No not yet as I'm currently away.

But I have done resets (not restart) but no change but very minimal like 1mb +/-

Is it possible for BT to send out an engineer to look at this problem and see if it can be modified.

I have Sam knows reports printed so I can show the engineer it isn't my fault but bt openreach's problem.

MFF
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Distinguished Expert
251 Views
Message 25 of 34

Re: FTTC Speed drop

There have been reports of the Samknows box causing connection problems.
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ModernFamilyfan
Contributor
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Message 26 of 34

Re: FTTC Speed drop

It doesn't have any problems with my network or my pervious ISP
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Distinguished Expert
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Message 27 of 34

Re: FTTC Speed drop

First thing to try is without the Samknows box.
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ModernFamilyfan
Contributor
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Message 28 of 34

Re: FTTC Speed drop

I have done for a month or so.... No change in speed with or without it.
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Distinguished Expert
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Message 29 of 34

Re: FTTC Speed drop

Ok, next step is a factory reset, followed by a replacement.
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Distinguished Sage
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Message 30 of 34

Re: FTTC Speed drop

please remember any broadband service is sold as an UP to service and that line conditions can change and no two lines are the same so speeds will and do vary 

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