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FTTC: Very slow upload speed, latency issues

Hi,

Something has gone wrong with my BT FTTC broadband, in the last week. Used to get 40Mbps down and 6Mbps up.

Now its showing 39Mbps down 1.8Mbps up. But feels very slow.

Like clicking on BBC will take 10 sec before loading, changing a track on streaming will take 15 sec delay before playing. WFH at the moment and skype calls are terrible as it keeps cutting out.Have gone online to diagnose and its coming back as no fault found.

Have reset modem, used master socket and via cable to modem. Tried silence line test, seems good.

 

Here are the stats from model & adsl checker. I think (can't remember fully) but my line attenuation has gone up.

 

I probably should call to log a fault, but likely to be told upload speeds aren't guaranteed. Any ideas please?

 

BT FTTC slow upload April 2020.JPGadslcheck1.JPG

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Re: FTTC: Very slow upload speed, latency issues

Annotation 2020-04-20 163517.png

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