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Distinguished Guru
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Message 11 of 24

Re: FTTC speeds at peak times

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.

To do that follow these steps:

Step 1: Remove the homehub from the modem cable

Step2: Connect your pc/laptop to the modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.


However, please note that this will stop any other access apart from the PC

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spann87
Aspiring Contributor
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Message 12 of 24

Re: FTTC speeds at peak times

Ray,

 

I'll have a go later thanks - however, this problem has persisted through three different homehubs so I'm not expecting wonders!

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spann87
Aspiring Contributor
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Message 13 of 24

Re: FTTC speeds at peak times

It does sound like my problems are very similar to the ones in this thread:

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/FTTC-speed-at-specific-times/td-p/1336823

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Distinguished Guru
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Message 14 of 24

Re: FTTC speeds at peak times

The direct connection test rules out the Homehub as it's not connected. It's the obvious test to do if the Homehub is suspected πŸ™‚
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If you found this post helpful, please click on the star on the left
If not, I'll try again πŸ™‚
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spann87
Aspiring Contributor
408 Views
Message 15 of 24

Re: FTTC speeds at peak times

Thanks Ray, I'll try later.

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spann87
Aspiring Contributor
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Message 16 of 24

Re: FTTC speeds at peak times

One more question: Would Congestion also affect my upload speed? Upload speed is frequently faster than download speed.

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spann87
Aspiring Contributor
371 Views
Message 17 of 24

Re: FTTC speeds at peak times

Connected the VDSL box direct to the PC, no change.

 

BT have decided a third engineers visit is needed.

 

Current speed according to speedtest.net is 2.71 Down, 8.08 up with a ping of 16ms - Only me in, nothing else connected to the router.

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spann87
Aspiring Contributor
334 Views
Message 18 of 24

Re: FTTC speeds at peak times

BT engineer has just rang me (I'm at work) - he is baffled because everything seems fine!

 

He's spoken to BT wholesale who told him I needed to do tests via the wholesale checker - which is what I did three weeks ago to get the first engineer out.

 

I'm at the end of my tether here. Can ANYONE help?

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spann87
Aspiring Contributor
322 Views
Message 19 of 24

Re: FTTC speeds at peak times

Engineer has phoned again - he says it could be radio interference which could be coming from anywhere on the street.

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spann87
Aspiring Contributor
320 Views
Message 20 of 24

Re: FTTC speeds at peak times

Engineer has phoned again - he says it could be radio interference which could be coming from anywhere on the street. I don't know what to do anymore.

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