In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username email@example.com and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
I'll have a go later thanks - however, this problem has persisted through three different homehubs so I'm not expecting wonders!
One more question: Would Congestion also affect my upload speed? Upload speed is frequently faster than download speed.
Connected the VDSL box direct to the PC, no change.
BT have decided a third engineers visit is needed.
Current speed according to speedtest.net is 2.71 Down, 8.08 up with a ping of 16ms - Only me in, nothing else connected to the router.
BT engineer has just rang me (I'm at work) - he is baffled because everything seems fine!
He's spoken to BT wholesale who told him I needed to do tests via the wholesale checker - which is what I did three weeks ago to get the first engineer out.
I'm at the end of my tether here. Can ANYONE help?
Engineer has phoned again - he says it could be radio interference which could be coming from anywhere on the street.
Engineer has phoned again - he says it could be radio interference which could be coming from anywhere on the street. I don't know what to do anymore.