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olivergdavis
Beginner
656 Views
Message 1 of 11

FTTH Move

Hi we currently have the BT ftth service in our flat which is great,

 

in in the next few weeks we are moving to a house within the same development but this is showing up as ADSL only on the BT checker site. My understanding from the builder is all properties within the development are FTTH enabled. How can I best query this? As believe the info BT currently have is wrong.

 

we are currently mid way through our contact, if for whatever reason we cannot get FTTH and have to go with ADSL in the new property what are my options re contract? 

 

Thanks for your help

 

Ollie

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: FTTH Move

if new home is fibre enabled then check to see if there is an openreach modem fitted like the one you currently have



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olivergdavis
Beginner
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Message 3 of 11

Re: FTTH Move

Hi there,

 

it it doesn't have one fitted as current occupants are running a standard talk talk service,

 

our current flat however also didn't have one fitted by default, we had to get it installed through bt

 

any more thoughts?

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: FTTH Move

enter the new address and see what the dslchecker shows  https://www.btwholesale.com/includes/adsl/main.html



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olivergdavis
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Message 5 of 11

Re: FTTH Move

Thanks it comes up with the following...

 

image.png

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: FTTH Move

doesn't appear any fibre available at that address



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olivergdavis
Beginner
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Message 7 of 11

Re: FTTH Move

**bleep** that's annoying. Do you know what the BT policy is moving to ADSL half way through an infinity contract?
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Distinguished Sage
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Message 8 of 11

Re: FTTH Move

Contact customer options 0800 800 030 they should be able to help you
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Distinguished Guru
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Message 9 of 11

Re: FTTH Move


@olivergdavis wrote:
**bleep** that's annoying. Do you know what the BT policy is moving to ADSL half way through an infinity contract?

BT's policy is:

 

"If you move home within the UK, and let us know at least 14 days before you do so we will continue to provide your communications service by whatever technology is available at your new address in line with our home mover policy (available on www.productsandservices.bt.com/products/homemove) and the terms set out in the relevant service terms."

 

So they will switch you to whatever service is available.  you won't be able to cancel without a penalty if you're within a minimum contract term.

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olivergdavis
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Message 10 of 11

Re: FTTH Move

Ok great thanks,

 

do you know if they adjust the cost to reflect what package they can supply?

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