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MikeBradshaw
Beginner
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Message 1 of 10

FTTP, Apple ans Smart Hub2

Hi, Ive got fibre to the property (300mbps). I use a lot of Apple products and I've just upgraded to the smart Hub 2

I've been told by BT that the max I can get with Apple is 65mbps on the Smart Hub 2

Time Machine on Apple now also doesn't work because of the inability to split the channels too

BT advised me to look an the Apple support pages

 

Has anybody got any more useful advice and ideally a solution?

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: FTTP, Apple ans Smart Hub2


@MikeBradshaw wrote:

Hi, Ive got fibre to the property (300mbps). I use a lot of Apple products and I've just upgraded to the smart Hub 2

What have you 'upgraded' from?

I've been told by BT that the max I can get with Apple is 65mbps on the Smart Hub 2

No idea why you have been told that, the hub has no idea what equipment is connected to it.

Time Machine on Apple now also doesn't work because of the inability to split the channels too

BT advised me to look an the Apple support pages

Not sure what the problem is with Apple devices and common SSID between wifi bands but the solution is with Apple. It is possible to turn off the bands individually on the SH2 however.

 

Has anybody got any more useful advice and ideally a solution?

A third part router?


 

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MikeBradshaw
Beginner
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Message 3 of 10

Re: FTTP, Apple ans Smart Hub2

Hi,

 

Thanks for the reply

I was upgraded from a Smart Hub1. Speeds were quicker and I didn't have the Time Machine Back Up issue

The solution might be with Apple but they won't offer any support.

I also have the issue of Netatmo, Ring, Alexa, Smart TV's etc needing different bands e.g. Ring has to be on 2.4ghz

Do you know of any 3rd party router that will resolve this please? I stupidly also sent my Smart Hub 1 back for recycling 😞

 

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Sage
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Message 4 of 10

Re: FTTP, Apple ans Smart Hub2

Virtally any 3rd party router will overcome the problem. It depends on what advanced settings you want and price you are prepared to pay.

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MikeBradshaw
Beginner
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Message 5 of 10

Re: FTTP, Apple ans Smart Hub2

Thanks,

 

Just looking for one that works with Apple @ 300 MbPS and has split channels. Any suggestions please?

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: FTTP, Apple ans Smart Hub2

As @pippincp says, virtually any device will do. You only need a router rather than a combined modem/router. Have look at the Tp Link range possibly best to avoid Netgear products as they don't support BTs implementation of IPv6

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MikeBradshaw
Beginner
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Message 7 of 10

Re: FTTP, Apple ans Smart Hub2

Thank you

Please forgive my ignorance as I'm a novice to this. Would I still need to use my Smart Hub as a modem in conjunction with a new router?

 

Regards

Mike

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lifeonmars
Contributor
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Message 8 of 10

Re: FTTP, Apple ans Smart Hub2

I would suggest, switching off smart set up tab on your smart hub2. (and Keeping it off) 

Also switch off 5Ghz on your Smart Hub2

Connect your devices. Keep Smart set up switched off however

switch back on the 5Ghz on the Smart Hub2  and see how you get on

 

If changing router  you will need one that has a FTTP Port  

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Sage
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Message 9 of 10

Re: FTTP, Apple ans Smart Hub2

You do not need to kee the SH2. Just connect the new router WAN port to the ONT.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: FTTP, Apple ans Smart Hub2

Bear in mind, if its a new contract, you must not physically dispose of the SH2, as its only on loan from BT, and will need to be returned, or paid for, if you leave.

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