All sorted, FTTP ordered and being installed on the 16th Sep. Only way BT could do it was to close my old account down and treat me as a new customer then waive the cost of the equipment. Not ideal from their perspective I guess but for me a satisfactory result. Thanks everybody for your help - much appreciated. 🙂
BT have only been around for 175 years, first known as The Electric Telegraph Company, which was formed in 1846 so naturally they’re still learning how to do simple things like providing a service!
Im having this exact same problem and its driving me crazy - what exactly did you do? We have had all the cables installed , had leaflets through the door telling us its available, its live on openreach's site, its live on the bt exchange checker, its live on bt website for my address but whenever im logged in it just doesnt show up. if i try to go ahead for it without being logged in it comes up with they cant take my order at the moment. If i go on zen internet its letting me order it with them, but anyone i speak to at bt after starting off with " yeah should be no problem " and putting my details in i get the dreaded pause then " oh it doesnt look like its available for you yet " its driving me round the bend, who did you end up calling?
try phoning the FTTP TEAM again and they should be able to help. you will get someone different to last time
Ok finally sorted and ordered, got through to someone who put me through to someone else who uses a different system and hes been able to order it, all through good package being installed 2nd sept, thanks all