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steveh70
Aspiring Contributor

on ‎23-09-2020 14h14

860 Views
Message 1 of 3

FTTP Delay - will my existing b'band remain active?

 

Hi,

We had the engineer out today, but unfortunately he was unable to pull the cable through from the existing phone line.

He said it will require a soft dig to the front of the drive to locate a better route. So im now waiting on confirmation of that.

One question i have- I'm currently with sky, who after ringing have said their service will remain active until they are informed by Openreach of the changeover.  With this delay now happening will this be the case and Openreach will hold back?

My wife works from home so an internet connection is required.

Thanks for any help,

Steve.

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎23-09-2020 14h20

856 Views
Message 2 of 3

Re: FTTP Delay - will my existing b'band remain active?

@steveh70 

Only Sky can answer that question. You would be better posting on the Sky user forum. This BT Retail forum has nothing to do with Openreach.

 

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steveh70
Aspiring Contributor

on ‎23-09-2020 14h28

846 Views
Message 3 of 3

Re: FTTP Delay - will my existing b'band remain active?

No probs, well the sky cs did say that it'll stay active so ill take their word for it.