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Andy_Bev
Newbie
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Message 1 of 8

FTTP - Error in Openreach database

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I want to purchase FTTP.

The Openreach database shows this is not available to my property. But this is incorrect. I am surrounded by properties connected by FTTP, some receiving download speeds of up to 300Mbps.

The Openreach database says that my cabinet is not enabled and FTTP is not available. But I've spoken directly to local Openreach engineers just down the road who told me that the cabinet is irrelevant because FTTP is coming directly from the exchange. They say I just need to purchase FTTP but whenever I try to do this I come up against a brickwall because BT sales access the Openreach database and say it is not available to me!

How do I resolve this situation?

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: FTTP - Error in Openreach database

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Welcome to this user forum.

Who are you trying to place an FTTP order with, as not all providers sell it?

 

 

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Andy_Bev
Newbie
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Message 3 of 8

Re: FTTP - Error in Openreach database

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BT......I'm currently a BT Unlimited Broadband customer receiving about 2.5Mbps to the property

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: FTTP - Error in Openreach database

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enter your phone number and post results  delete number  https://www.btwholesale.com/includes/adsl/main.html



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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: FTTP - Error in Openreach database

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@Andy_Bev wrote:

BT......I'm currently a BT Unlimited Broadband customer receiving about 2.5Mbps to the property


Then contact the Fibre To The Home team on 0800 587 4787. They may be able to advise you.

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Andy_Bev
Newbie
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Message 6 of 8

Re: FTTP - Error in Openreach database

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ok thanks for that

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Andy_Bev
Newbie
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Message 7 of 8

Re: FTTP - Error in Openreach database

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Yes I've done that thanks but it says FTTP not available!!!.......despite all of my neighbours having FTTP!!!

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: FTTP - Error in Openreach database

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@Andy_Bev wrote:

Yes I've done that thanks but it says FTTP not available!!!.......despite all of my neighbours having FTTP!!!


It does not always show. Call the team, they will tell you.

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