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Distinguished Sage
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Message 11 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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It doesn't exist in FTTC, let alone FTTP.

The problem you have on here is that no one really has FTTP, even then, there isn't much help because there's no in home diagnostics you can do.

I assum you've reset the, ONT, Home hub and tested from different devices?

If all of the above has been done then it would seem like a configuration issue on the circuit.
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Richyboy1974
Aspiring Contributor
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Message 12 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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Reset everything (well powered off/on the ONT after disconnecting the battery backup), tried from 3 devices all exactly the same results.

I was thinking it's a configuration issue somewhere, it just doesn't help when the help doesn't know what they're doing.

I'll call them again tomorrow as the fttp team leave at 8pm.

Wish there was a dedicated phone number specifically for the fttp team, that would be a start.
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Distinguished Sage
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Message 13 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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There is FTTP number (0800 587 4787
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Richyboy1974
Aspiring Contributor
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Message 14 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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Superb john46. Thank you so much!
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Distinguished Sage
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Message 15 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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It is the one I use personally It sound like a possible configuration problem
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Richyboy1974
Aspiring Contributor
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Message 16 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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Distinguished Sage
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Message 17 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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?
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Richyboy1974
Aspiring Contributor
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Message 18 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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Oops, I accidentally hit post when I came on to get the phone number for FTTP.

Still no further forward with a fix. On hold at the moment yet again to re-raise the fault as the first fault was marked as 'Resolved'.
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Distinguished Guru
Distinguished Guru
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Message 19 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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@john46 wrote:
It is the one I use personally It sound like a possible configuration problem

Are you on FTTP @john46?

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Richyboy1974
Aspiring Contributor
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Message 20 of 32

Re: FTTP Infinity 2 only 10mbps upload issue?

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Yeah, and apparently BT say upload is only 'up to' on FTTP.
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