I had an installation performed last week and just wanted to get some feedback about the installation. It was performed by a Kelly engineer.
After the engineer had left, I took a closer look at the incoming hole and noticed there was no seal/grommet. The hole leads into the plasterboard, the internal wall, a cavity then out of the external wall. I'm a bit concerned about moisture/damp (warm air/cool air) and insects (!). The hole is directly below the RJ45 socket and the fibre has an awkward bend/loop as it goes into the optical socket.
I was expecting a conduit to be used between the two walls and a grommet/cap on either side. Is this only used on certain installations or did the engineer forget to use it?
There is a bit of a larger-than-expected hole on the external rendered wall but, to the engineer's credit, he did use some silicone sealant and put some fragments back. Other than the silicone, there is no seal or grommet outside either.
Being slightly annoyed over the weekend, I raised a complaint with BT. This was probably overzealous but as no-one has responded yet, I could close the complaint. Any input would be greatly appreciated.
That looks like a normal install. They don't use conduit and grommets so I don't know where you get that from.
There looks nothing wrong with the bend radius of the fibre optic cable either.
Yes - the loop is okay but my installation has a grommet on the inside.
It don't think it acceptable either to use sealer outside, unless the damage is very minimal. A cable entry cap of some sort should be used.
I would keep the complaint going.
Thank you for the replies.
I probably haven't used the correct terminology but I believe its called a Lead In Kit. This contains the pipe (conduit) and covers/caps (grommets) to cover the holes on either side.
Here is an image to show you what I mean.
Yep. That is like my installation.
As TheElectron said they normally fit what’s in that picture, it’s called an ‘Internal Lead In Kit’.
They’re unavailable at present and Openreach are waiting on a new supply of them.
Last I heard they had a back order of over 10,000.
Thank you for your input Starwire.
If an Internal Lead In Kit hasn't been used, would this be a valid issue to raise with Openreach via BT?
Also, would Openreach have any issues with the way the fibre presently enters the wall and bends into the ONT?
Nowt wrong with the bend on that Fibre.
Only issue is, is the hole is to close to the ONT now so to fit an Internal Lead In Kit you’d have to shift the ONT up a few inches, which may expose the original drill holes.