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Graham_H
Aspiring Contributor
3,787 Views
Message 11 of 19

Re: FTTP New build process?

I’ve just done that this morning, they said it’s not ready for service so have raised a call with Openreach. Could taken 1 week to over a month?
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pippincp
Distinguished Sage
3,784 Views
Message 12 of 19

Re: FTTP New build process?

As they've raised a call with Openreach at least they should be able to get a timeline for install.

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Starwire2000
Recognised Expert
3,755 Views
Message 13 of 19

Re: FTTP New build process?

No, I don’t think they’ll be pulling in 20 miles of Fibre from the Head End because FTTP doesn’t use individual fibres.

I can virtually guarantee they’ll be CBT Fibre on site. On new builds Openreach have the two bit builder to install an EZ Bend Cable and leave it cooled up at the outside. Openreach ID Teams then come in and pull in CBT Fibre from the CBT DP and splice it onto the EZ Bend Cable.

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pippincp
Distinguished Sage
3,744 Views
Message 14 of 19

Re: FTTP New build process?

I didn't think they would be either. The fact that the postcode wasn't in the database meant the OP couldn't even get further info.

 

I suspect it is the developer at fault for not informing Openreach of completed plots being ready for the ID team. They normally do them in batches on large builds.

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Graham_H
Aspiring Contributor
3,694 Views
Message 15 of 19

Re: FTTP New build process?

At a loss where to go with this now, moving in tomorrow and the fibre is still curled up outside. Openreach texted me saying not ready for service, I’ve been onto the developer constantly and they in turn have been onto the Openreach contact that they have leaving messages 4/5 times a day for the past 4 days and nothing, whoever this Openreach person is wont return calls or answer his phone. It’s the only contact they have.
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matseft
Beginner
3,514 Views
Message 16 of 19

Re: FTTP New build process?

How have you got on with this issue? I fear we're in the same boat, fibre coiled up outside and no main sockets inside. Our postcode is on RM site but not on openreach.
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Johnbfranklin
Beginner
182 Views
Message 17 of 19

Re: FTTP New build process?

Try ringing 0800 432 0137,  keep pressing 1 at every stage when prompted,  someone  helpful answered, had Same issue on new  build site,   no postcode acknowledged,  but lady on phone said she would investigate further,  as probably not gone live yet so can't go any further,  but got a txt next day saying it was being investigated,  and got back to me  when going live and to arrange a visit from  a engineer approx 5-10 days when arranged good luck. 

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imjolly
Distinguished Sage
Distinguished Sage
175 Views
Message 18 of 19

Re: FTTP New build process?

@Johnbfranklin 

this thread is nearly 4 years old so safe to assume solved

 

just wish mods would close these old posts save getting resurrected 



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Starwire
Recognised Expert
160 Views
Message 19 of 19

Re: FTTP New build process?

Just a bit late to the party there mate.

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