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brad_C
Beginner
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Message 1 of 12

FTTP Order

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Hello,

 

Hope someone can help me regarding FTTP order for my new build property. 

 

I've had 2 conversations over the phone with BT telling me I only can order a FTTP package over the phone and cannot use any of the Infinity packages on the website...... Is this true? 

 

Thought I'd ask as I'd rather not get conned.

 

Thank you in advance ! 

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11 REPLIES 11
Distinguished Sage
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Message 2 of 12

Re: FTTP Order

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Have you tried ordering online?
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brad_C
Beginner
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Message 3 of 12

Re: FTTP Order

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Nope I haven't tried as I want to make sure I'm able to order a FTTP package online? Sales people on the phone said it isn't possible. To me that has come across strange. 

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Distinguished Sage
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Message 4 of 12

Re: FTTP Order

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I've read it elsewhere but I'd imagine more folk on here about it if thay was the case.

Could a moderator confirm?
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Moderator
Moderator
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Message 5 of 12

Re: FTTP Order

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@brad_C Yes you can order a FTTP package online. If you enter your address details on this checker it will advise you what's available. 

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brad_C
Beginner
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Message 6 of 12

Re: FTTP Order

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Thank you, not good the sales staff telling people on the phone you can't order online for FTTP. 

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Distinguished Sage
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Message 7 of 12

Re: FTTP Order

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Have you tried this number FTTP number (0800 587 4787
that is the fibre teams number
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brad_C
Beginner
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Message 8 of 12

Re: FTTP Order

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Yeah I contacted BT via that phone number, thats where they informed me buying a package online wasn't possible....

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Fusionmoth
Aspiring Expert
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Message 9 of 12

Re: FTTP Order

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#Commission?
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miketja
Aspiring Contributor
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Message 10 of 12

Re: FTTP Order

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I had no problem ordering FTTP BT Infinity 4 online. All went smoothly and seemed ok. However, a few days later I got a call from BT saying they couldn't handle my order, I had to speak to the FTTP team. That conversation was fine, other than they had absolutely no details of the online order I'd made, so I was effectively starting from scratch again.

 

So, while it's probably possible to order online, in my experience it didn't really work and I had to speak directly to the FTTP team anyway.

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