Hope someone can help me regarding FTTP order for my new build property.
I've had 2 conversations over the phone with BT telling me I only can order a FTTP package over the phone and cannot use any of the Infinity packages on the website...... Is this true?
Thought I'd ask as I'd rather not get conned.
Thank you in advance !
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Nope I haven't tried as I want to make sure I'm able to order a FTTP package online? Sales people on the phone said it isn't possible. To me that has come across strange.
Yeah I contacted BT via that phone number, thats where they informed me buying a package online wasn't possible....
I had no problem ordering FTTP BT Infinity 4 online. All went smoothly and seemed ok. However, a few days later I got a call from BT saying they couldn't handle my order, I had to speak to the FTTP team. That conversation was fine, other than they had absolutely no details of the online order I'd made, so I was effectively starting from scratch again.
So, while it's probably possible to order online, in my experience it didn't really work and I had to speak directly to the FTTP team anyway.