Hi there, I have moved into a new development which has the "fibre to the premises" system.
The Openreach equipment has all been installed and I was told by the BT sales team to wait until the PON light goes steady green (it was originally flashing) and I will then be able to place my Infinity order and receive my Home Hub.
The PON light went steady green today so I called up accordingly .... and yet I was told it was still not showing as ready on the BT systems and there is nothing they or I can do except sit and wait until I get a text message?
I've already been waiting weeks for internet. What more needs to be done? Why can nobody help me or give me any information?
The developer and Openreach are saying everything is done at their end and I need to place the order with BT....
All my neighbours in the building are already up and running.
This is the worst and most disjointed customer services experience.
Yes, they have the serial number.
What exactly is it a waiting game for? Who is waiting for what?
IIRC the Openreach availability is updated weekly, I can't remember if it's Friday or Monday though. You should be OK soon.
Thanks for the responses.
So that I can manage my expectations, what are the next steps once BT is finally able to place the order?
Do I then have *another* long wait to receive the Home Hub and for BT to "activate" the service on the line?