We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
?, my point is nothing about speed, but the delivery medium...if already on fibre 1 for example, the headline speed is the same FTTP or FTTC ( ignoring the bogus ‘average speed’ and minimum speed guarantees) they both are 55Mb services , but someone on FTTC a long way from the cab isn’t going to get 55Mb, the FTTP customer will....it seems to me the OP’s ‘problem’ is that they want Fibre 1 from FTTP ( presumably they are in an area that has both FTTP and FTTC) , the issue being they have Fibre 1 on FTTC and the ‘system’ isn’t designed to allow this change
Check my edited post.
Shame I didn't get the same person on the phone, was pushing fibre 100 and said that fibre 1 and 2 was an FTTC (fibre/copper hybrid) package and that the Fibre 1 and Fibre 2 package was not coming up on their system as being available for our account/address either via FTTC or FTTP!
Looks like the in-law's will have to stump up for the full fibre 100 (sigh)
No, ring the number I gave you earlier they have already told me there would not be a problem. They will not have to stump up for the Full Fibre 100.
Here's the number again. If you have a problem get back to us. 0800 587 4787