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Aspiring Contributor
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Message 1 of 10

FTTP Service outage East London?

Hello,

I am experiencing relatively long pings (ca 29ms) and low speed (ca 29mpbs download, <10 mpbs upload) when normally they are higher. I ran the standard test in the BT account and it says my connection to the cabinet is ca 49 mpbs.

The "Wholesale" test page won't load, tried several times - time out.

I cannot find the other tests that are normally recommended on the forum, sorry.

I tried the service checker, no issues in my area apparently, but I can see there are fault elsewhere.

I guess it might be to do with the windy conditions (?) but just wanted to double check...

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: FTTP Service outage East London?

@jjaann 

FTTP does not come from the cabinet, are you sure you do not mean FTTC?

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Aspiring Contributor
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Message 3 of 10

Re: FTTP Service outage East London?

Sorry, it's definitely FTTP, what I meant is that BT's broadband checker shows my connection to BT (...exchange...???) at ca 49 mpbs, hope that makes more sense.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: FTTP Service outage East London?

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Aspiring Contributor
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Message 5 of 10

Re: FTTP Service outage East London?

Yes I did, none pertaining to my landline's area.

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: FTTP Service outage East London?


@jjaann wrote:

Yes I did, none pertaining to my landline's area.


Then there may be an issue with the optical power level being low, due to a fault on the external network, or a fault at the far end equipment.

All you can do is to report the slow speed.

I assume you are testing using a direct Ethernet connection to the home hub, and the home hub has a direct Ethernet connection to the ONT?

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Aspiring Contributor
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Message 7 of 10

Re: FTTP Service outage East London?

ONT?

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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: FTTP Service outage East London?


@jjaann wrote:

ONT?


Optical modem, similar to this.

new ONT.jpg

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Aspiring Contributor
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Message 9 of 10

Re: FTTP Service outage East London?

Ahh. Yes, exactly.

It's a bit better now but still hovering around 30 mpbs download, 10 mpbs upload

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Sage
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Message 10 of 10

Re: FTTP Service outage East London?

It is possible there are problems and although engineers do work over the weekend no service updates are sent out after 3.00pm Friday in written form (usually  M/S office doc.).

I'll have a look in the morning for you once the first one comes out (after 9.00am).2020-02-10 00_29_42-Service status.png

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