I received a letter telling me Ultrafast was available to order in my area in March. Tried to order Online - showed as available when I put my phone number on the BT website - tried to palce an order online can select the package but computer then said not available. Rang 08001214044 at the time and just got a sorry computer says no - ring back in a couple of weeks.
Tried again today same problem. Rang 08005874787 and selected place new order option. Still told no. I checked the BT Wholesale ADSL checker and it shows as available I think? I currently have FTTC if that makes any difference? Can anyone advise how I can order what seems to be a mythical beast to me? Or is it simply not yet available.
Solved! Go to Solution.
Nope, the checker does not say G.Fast (Ultrafast) available. It may be in your area but not on your cab yet. Ultrafast is the product that can be delivered by 2 technologies eithr FTTP (not to be confused with FTTP on demand) or G.Fast. If you are currently on Infinity via a cabinet then ultrafast will be delivered via G.Fast in most cases.
Checker shows FTTP available get back onto the FTTP team for an update. 0800 587 4787