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Aspiring Expert
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Message 1 of 29

FTTP install blocked ducts

Hi,

Openreach engineers came yesterday to install the fibre to my house. Unfortunately they couldn't as the duct between my house and the chamber is blocked.

It's just outside my house which appears to be the problem and the rod came out very wet and muddy. They left and said someone will be along to sort it out.

I have a couple of questions:

Will I have to pay any extra for the duct to be unblocked or is it included in the install (which was free). Do openreach just work continue to work until they can connect my fibre or is there a point they decide it's not viable?

Will the make an appointment to come back or will they just turn up? We're in most of the time but would be nice to have some idea of when it might be 

Thanks

 

 

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28 REPLIES 28
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Sage
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Message 2 of 29

Re: FTTP install blocked ducts


@jparnell82wrote:

Hi,

Openreach engineers came yesterday to install the fibre to my house. Unfortunately they couldn't as the duct between my house and the chamber is blocked.

It's just outside my house which appears to be the problem and the rod came out very wet and muddy. They left and said someone will be along to sort it out.

I have a couple of questions:

Will I have to pay any extra for the duct to be unblocked or is it included in the install (which was free). Do openreach just work continue to work until they can connect my fibre or is there a point they decide it's not viable? No, you won't be charged any extra. Its only a blocked duct shouldn't be a problem.

Will the make an appointment to come back or will they just turn up? We're in most of the time but would be nice to have some idea of when it might be A new appointment should be made but I would advise ringing the FTTP team once the duct has been unblocked just in case. 0800 587 4787

Thanks

 

 


 

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Aspiring Expert
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Message 3 of 29

Re: FTTP install blocked ducts

Thanks for the reply. 

I was referring to openreach returning to dig and clear the duct. Do they generally return unannounced? Just wondering if I need to be in or not.

 

James

 

 

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Sage
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Message 4 of 29

Re: FTTP install blocked ducts

As it is external they won't need an appointment and you don't need to be in.

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Recognised Expert
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Message 5 of 29

Re: FTTP install blocked ducts

Did you sign a form ( possibly a virtual document on a phone app ) or were asked to consent in anyway to a dig on your property (PTW , permission to work, PTD permission to dig ) if not it’s possible before they bring in a civils contractor they will try again but with bigger rods, duct camera or even a desilting machine , as already said, not really a big issue , and not in any way chargeable to you...you may find they just turn up unannounced

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Aspiring Expert
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Message 6 of 29

Re: FTTP install blocked ducts

I was on a conference call at the time but they explained the issue to my wife and said another team would need to return and are we ok for them to dig on our property so I assume this is enough? They didn't ask for a signature but may not be given the current situation and distancing?

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Aspiring Expert
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Message 7 of 29

Re: FTTP install blocked ducts

I had an update this morning that my order has been pushed back to the end of August which feels like a long time away.

I phoned BT who in turn spoke to openreach. They need to send a surveyor which will be before the 9th June after which BT will then update me. On Friday it sounded pretty clear what needs to be done as they identified a blockage on my property just outside the front door and someone would be clearing it fairly soon.

Is a survey usually required?

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Sage
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Message 8 of 29

Re: FTTP install blocked ducts

If Openreach deem it necessary.

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Recognised Expert
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Message 9 of 29

Re: FTTP install blocked ducts

This may seem like a bad joke but it's not, this is a real photo of the repair an Openreach sub-contracter carried out on the ducting below the pavement outside my house.

Ducting.jpg

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Aspiring Expert
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Message 10 of 29

Re: FTTP install blocked ducts

Ouch! is that before or after?!

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