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Swallowcottage
Aspiring Contributor
214 Views
Message 1 of 5

FTTP not showing available to me (1 of 12 rural properties o same lane)

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Hi,

I really dont know next step.
A recent project has just completed to install fttp to my very rural lane we live at.
The project has now completed and the fibre terminal all visible on the poles.
If i check with BT or openreach adress chhecker, all other 11 properties show stage 1 fttp status, min says unavailable.
I cant place an order with BT until this is resolved.
I have contacted openreach via BT  and also chatted with openreach online chat, and sent them a form enquiry and got back a case ref (says 28 days to rtespond).
What should I do as I feel I'm gonna get left behind!

The onsite contractors said that ewveryoine would get it, they were'nt openreach just subbies.

Any help appreciated.
Would openreach have deliberately not left provision for my property with their fibre terminals on the poles?

If this helps, all 11 neighbours on both sides of me show:-

WBC FTTPUp to 330Up to 50--Available1 Stage

Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential OH Feed with no anticipated issues.

FTTP is available and a new ONT may be ordered.

 

and my address shows:-

FTTP on Demand33030--Available--

 

FTTP is not available.

These are the only differences bewteen the 2 adress checker results.

 

thanks#

 

 

 

 

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4 REPLIES 4
BT Expert
192 Views
Message 2 of 5

Re: FTTP not showing available to me (1 of 12 rural properties o same lane)

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This can be down to a mixture of issues. In the address lookup is there another address for your property? It can sometimes be a NAD and record issue.

If you want to order from BT Consumer You can also call the FTTP team who can do some digging. Their number is 0800 5874787
Swallowcottage
Aspiring Contributor
179 Views
Message 3 of 5

Re: FTTP not showing available to me (1 of 12 rural properties o same lane)

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Hi, many thanks, no there is just one property at my house name/postcode.

I have put the address details onto my profile personal info if you could check it out for me?
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Swallowcottage
Aspiring Contributor
139 Views
Message 4 of 5

Re: FTTP not showing available to me (1 of 12 rural properties o same lane)

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I chatted with openreach on their online chat, and the guy sent a request to "somebody" who confirmed there was a records mismatch, all ok now

WBC FTTPUp to 330Up to 50--Available1 Stage

Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential OH Feed with no anticipated issues.

FTTP is available and a new ONT may be ordered.

YAYY!!!!

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Sage
Sage
129 Views
Message 5 of 5

Re: FTTP not showing available to me (1 of 12 rural properties o same lane)

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Now all you need to do is ring the FTTP team to order it. 0800 587 4787

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