FTTP now available at my address but it’s also not??

[Deucalion]

Got an email from BT to say FTTP is now available at my address and even got notification from Openreach too, however, I rang BT today to upgrade and their system says it’s not showing as available. 

When I check Broadbandchecker.bt site it’s showing as available as is the BT website when I check as a non customer and also openreach site is showing as live, what is going on and why isn’t it updating on BT computers so I can upgrade. 

Thanks for the help 

[licquorice]

Enter your phone number in the checker and post a screenshot of the result.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Deucalion]

It won’t let me do my phone number. Think it’s because I went over to Digital voice yesterday as it’s saying no data for this number. Had to do it via address earlier 

[imjolly]

that is a known problem with DV  try using your address not post code

[Deucalion]

 

[Deucalion]

 

[imjolly · Accepted solution]

That shows FTTP is available to you so try phoning FTTP TEAM 08005874787 and they should be able to help..

If when phoning you get redirected to CS then you need to keep trying as this happens if FTTP lines busy