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littlefonzy
Aspiring Contributor
301 Views
Message 1 of 5

FTTP speed drops

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Hi,

I have just moved to an FTTP area and am on Infintiy 2 and should be getting about 80 mbs connection.

I tested the other night on the My BT app which is a test to the hub and receive a result of 66 mbs.

Should this be reported as a fault as I thought the connection on FTTP should be consistent.

Thanks.

Gary
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4 REPLIES 4
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Distinguished Sage
Distinguished Sage
283 Views
Message 2 of 5

Re: FTTP speed drops

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If you are now on FTTP then you need to phone 08005874787 who deal with all FTTP



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littlefonzy
Aspiring Contributor
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Message 3 of 5

Re: FTTP speed drops

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Thanks. I did that and they didn’t want to speak to me as it was okay at the time.

Should the connection be dropping out?

Thanks.

Gary
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Distinguished Guru
Distinguished Guru
262 Views
Message 4 of 5

Re: FTTP speed drops

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Is your connection dropping out or justr the speed occasionally dropping. Whatever we can only refer you to the FTTP team. They are the only ones who can help you. 0800 587 4787 (option 4 IIRC)

littlefonzy
Aspiring Contributor
255 Views
Message 5 of 5

Re: FTTP speed drops

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Thank you for your reply.
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