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ArfDowry
Aspiring Contributor
139 Views
Message 11 of 12

Re: FTTP still not connected after 7 weeks! Actually make that 9 weeks now!!

Yes, it turned out most of the building had wrong information against each flat, so the database for the whole site (70-odd flats) had to be revisited.  Mine had the wrong serial number of the kit listed against my flat, as did others, so nothing matched up to BT records.  **bleep** up when the site was first installed with cables 18 months ago.

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SteveBeavis
Beginner
133 Views
Message 12 of 12

Re: FTTP still not connected after 7 weeks! Actually make that 9 weeks now!!

Great, many thanks that helps. Sounds like a similar situation but just constantly battling BT v OpenReach.... will now check all the serial.

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