We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I recently had engineers around to upgrade my broadband from FTTC to FTTP, with a download speed of 500mb down & 75mb up.
But when they'd finished they said that there was a fault between the exchange & the pole, as everything from the pole to the equipment installed at my house was working perfectly.
The problem is this, when I checked mybt it said I would need to rebook the engineer, so I phoned them today, and said the earliest rebook date was the 24th May, but I'd already wanted 5 weeks out of courtesy due to the pandemic, I'm not prepared to wait another 5weeks for the fault to be fixed, being as BT are already charging me for a service they're not providing.
If there is a fault between the exchange and the pole, other customers fed from the pole will also be affected. Call the FTTP team to find out what is happening 0800 587 4787
What's the point of an engineer coming to you if the fault is between the exchange and the pole? Which exchange area are you in? I'll have a look to see what faults are listed.
I’m attached to the Tunbridge Wells exchange.
The one thing I did forget is they even left me without a working phoneline my old FTTC broadband is still connected.
That’s the number I phoned yesterday & got told about the earliest rebooking, I’m trying them again now, in case there’s been any changes.
Been in touch with the FTTP on the number you gave me on Monday, just had a text message back that they are still waiting on an update from Openreach, which is now getting unacceptable as they've left me without a working phoneline.
I do have an 02 mobile, but if they happen to be working on a mast in my area, there's a good chance I won't have anyway of making or receiving calls even in an emergency.
Any emergency calls are picked up by any providers mast. If the O2 mast is down one of the others will pick it up and put you through.