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puppykins
Aspiring Contributor
1,139 Views
Message 1 of 23

Faceplate

Hi. My broadband has been cutting out a few times daily and I can't make or receive phone calls - when I try making a call I get a loud noise like a revving motorbike. It's the same with other phones I've tried.
As advised, I unscrewed the faceplate to use the test socket, but there were a tangle of wires there and I didn't want to dislodge anything so I screwed the plate back on and a second or two after this, I noticed my BT hub light showing yellow for a minute or so before turning blue again. It did this on the two occasions I tried unscrewing the plate. I'm worried that this means there's a fault in the faceplate wiring and that I'll face huge charges for the call out plus electrician's fees.
Help!!
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22 REPLIES 22
imjolly
Distinguished Sage
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Message 2 of 23

Re: Faceplate

why do you think you will need electrician?  is the socket multi purpose - phone and aerial for tv and power socket?

post pic of socket would help  if problem on your side of test socket then more than like get charged callout £85



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puppykins
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Message 3 of 23

Re: Faceplate

It's just for my phone and broadband.
Can't upload a photo unfortunately, but thanks for your reply.
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imjolly
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Message 4 of 23

Re: Faceplate

if it is just for your phone and broadband then no electrician is need 

try connecting to test socket as any wires connected to the front plate are customers responsibility anyway and see if that works ok

you can add your photo using photos here Capture.PNG



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puppykins
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Message 5 of 23

Re: Faceplate

BT.JPG

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puppykins
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Message 6 of 23

Re: Faceplate

I'm frightened I might accidentally dislodge something as it's all a tangled mass of wires!!

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Keith_Beddoe
Distinguished Sage
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Message 7 of 23

Re: Faceplate

That reminds me of an old phone/analogue modem splitter, not a microfilter, are you sure that plug in unit is suitable for broadband?

 

Keith_Beddoe
Distinguished Sage
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Message 8 of 23

Re: Faceplate


@puppykins wrote:

I'm frightened I might accidentally dislodge something as it's all a tangled mass of wires!!


There should only have been two wires connected, unless of course you have other sockets elsewhere. They could easly cause disconnections.

 I would be inclined to unplug that splitter, and use a microfilter if you have one.

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imjolly
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Message 9 of 23

Re: Faceplate

wow  long time since I seen one of these splitters



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puppykins
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Message 10 of 23

Re: Faceplate

It was actually a friend who helped set up my broadband connection years ago. I've had no trouble until now!!
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