Failed Fiber installation

[damofitz]

Ok, sounds reasonable enough, was thrown when he said id need the hub in the hallway, if it's just a box on the wall then I dont mind where it is as long as it's not a hub on the floor as the first guy explained it

[iniltous]

https://www.youtube.com/watch?v=3XDl0-KkPy8&t=60
https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist

If the master socket is at the rear of the property and you have provided your own Ethernet cabling from here ( because it where  router is also located  ) and the new FTTP service will appear at the front of the property, then another Openreach survey will not achieve anything as the position the fibre will appear is ‘fixed’ at the front , with a semi or detached house then cable on wall may be used to get a cable to the rear but in a terrace that’s not really possible.

FYI , Openreach won’t spend ages running a cable internally front to rear , so a compromise will be necessary, ( usually the ONT located at the front near where the optical cable enters ) if this isn’t possible then you may as well cancel and continue to use your existing copper pair based service as it’s unclear how you and the installer will be unlikely to agree 

[damofitz]

Ok, thanks. Makes more sense now. As I said, was thrown when he said the hub would have to be in the hallway on the floor, guessing he wasn't talking about the Smart hub. Can run a cable myself to the hub even from the hallway, may just have to move living room round a bit

[chrisjp]

It would save BT, Openreach and the customers a whole lot of time and trouble if Openreach always sent out a representative to do a site survey BEFORE a date for full fibre installation was agreed.
That would avoid multiple failed visits by Openreach or their contractors' technicians coming out to do an installation and finding it's not possible until further work has been done.
Once the site survey had been done, Openreach would prepare an installation plan, the customer would accept it, and BT could then arrange an installation date.
This is standard project management practice, why on earth doesn't Openreach adopt it?

[iniltous]

The vast majority of provides don’t need two visits , and visits cost money , so making every ‘job’ two visits would put up the price , and that eventually will be paid by the customer, there are already two stage installs where it’s clear at survey that the network will need work to get to the house wall , so in those cases it’s four visits necessary , that’s nonsensical , plus it also means the customer has to be at home several times .

The poor experiences posted on  here are not representative, straightforward installations rarely motivate the customer to post , generally only those with problems tend to , so it’s easy to get the wrong impression…if 90+ out if a hundred installations are successful, (probably a reasonable guesstimate) you don’t build in two visits on jobs you know are likely not to need it 

[licquorice]

@chrisjp  Do you seriously think that the hundreds of thousands of installations that Openreach perform all require an individual survey and installation plan. Have you any idea of the extra cost this would entail compared to the very few failed installations?

I suspect that 90% of installations go ahead without a hitch

Typing as @iniltous posted

[damofitz]

I've had my questions answered faster and in a more understandable way here than I have from speaking to BT or Openreach over the last month. I think the issue was more about understanding the process and the confusion when the engineer kept saying about the hub going in the hallway, thinking he meant the smart hub. Joe public isn't necessarily clued into the ins and outs of fiber installation 

[36ULW]

Openreach doesn’t do Surveys of the inside of peoples homes for Metallic Path/Fibre Installs.

How the Cable is brought into the house to where the EU wants the NTE and or ONT is to be agreed by the Installer and EU. 

The, Fantastic Lad as you call him was wrong to say it needs a Survey because there is no such thing. It is his job to, ‘Engineer’ it. 

By the sounds of it you live in a mid terrace and or town house with the existing NTE at the back.

You’ve got 4 options;

1. Have it installed in the kitchen.

2. Have it installed in your kids bedroom.

3. Have it installed in the hallway.

4. Ask BT/EE for a Premium Install as that entitles you to a 50m cable run internally so they’ll be able to get it to the living room, although that’ll mean tacking the cables over skirting boards and around door frames, which will look gash.

Personally I’d go for option 3.

[damofitz]

The lad was working on behalf of open reach, MG Quinn I think, maybe he hasn't explained properly or more likely I misunderstood, but to give him his dues, he identified the problem with the duct outside that niether of the previous two had, so at least I know someone is coming to look at/ sort that.

Probably will have it in the hallway, but obviously if I want my devices hardwired, I'll still need to run a cable. Where id like it isn't far into the other room, so may look into the premium install as didnt even know such a thing existed.

Thanks for the tips

[36ULW]

Openreach average over 40,000 FTTP Installations a week.

They would have to employ probably 8,000 Surveyors to meet demand. That’s with each Surveyor doing 5 Surveys a day, which would all have to be done by appointment.

A Surveyor in Openreach is classed as a, Specialist Engineer Grade, which is £41,000 a year with 10% None Pensionable Pay, or a 10% Bonus as Openreach like to pretend it is.

So the Salary Bill alone is £320 Million a year.

Then those 8,000 Surveyors need vans to travel in. They ain’t cheap, even if Openreach bought them on all close to the Wholesale Price you’re still talking millions of pounds. Plus you’ve got the constant maintenance and fuel costs for said vans.

Basically what I’m saying is your idea is completely flawed and makes zero sense.