faster broadband was basically infinity 1 but for customers where expected speed would be less than 15mb. some like yourself were obviously able to get slightly better than 15mb which was good. moving to superfast fibre should not make any difference to your conenction speed and will not boost what you were currently getting under faster broadband
there is no question of openreach moving you to a different cabinet so you can get a faster broadband connection - this has been covered many times on the forum
post stats from your router if hh6 then advanced settings then technical log information
enter phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
I was on faster unlimited broadband, then I was told by BT they no longer provide the faster unlimited broadband and was getting about 19 mb and my line profile showed 21mb or so. As I was going to renew my contract I was told if I moved over to BT infinity I would either have the same or slightly faster connection. After upgrading my line profile is now only 15-16 mb . I haven’t even moved house and nothing has changed. I raised a complaint but I get no updates about what’s going on. It is shocking. They have sent open reach out several times and either they say to put me on lower speed fibre as it may help with distance or then increase my line to 80mb and see if it changes anything. I don’t to speed up my broadband to 80mb to get a minor increase but the pay the same rate as someone who gets more speed as that does not appear to be fair
What is the difference between faster unlimited broadband vs BT infinity or fibre as it’s now known ?
Can they move to a closer cab ? As the houses on either side around me are on a different cab ?
I need someone from BT to get back to me or update me. As it’s a constant chase with no information