Fault / Engineer appointment disappeared?

[BenjaminD93]

So I’ve been having problems with my internet. No DSL signal into my flat and so my hub has just been flashing purple. 

I went on live chat and logged the fault, which ended without them being able to fix it, so they arranged for me to have an engineer in two weeks. At first this appointment appeared on my fault tracker but now I’ve looked, and this appointment has completely disappeared. So I’m not sure if the engineer is still coming or not.

Any help would be massively appreciated. 

[gg30340 · Accepted solution]

You can contact BT via Live Chat and the Operator should be able to advise you what is/has happened.

Live Chat

[BenjaminD93]

Yep they assured me even though it’s not on my fault tracker it is logged on their system, so fingers crossed the engineer shows up I suppose

[steve1975]

Dont hold your breath. Had an engineer booked 2 weeks ago, as like you it didnt show on fault checker but was confirmed by bt on live chat. The day came and no engineer.......