Well the issue seems to be back.
Got a call to say the broadband is running slow.
Who called you, as there are a lot of scammers making calls like this. BT would never call you to say its running slow.
Yes it was my parents who rang.
I've attached two screen shots from the dsl checker. One from last night and one from this morning. I've also attached the technical log as that shows the drop in connection when I ran the diagnostic.
I've got the event log too which shows disconnections on numerous days. There's a period after which the engineer visited where it was stable and then we get the same reoccurance of disconnections again.
Well the underground engineer couldn’t find a fault and was on site for a good couple of hours.
Since his visit the disconnections happen roughly once every couple of days with the message “WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]” logged in the event log.
Two of the disconnections seem to time with phone calls but I can’t pin that down for certain. Also their upstream ip profile is set to 20Mbps on a 55/10 package but I doubt this has much effect as they only achieve 5Mbps upstream anyway.
The dsl checker lists them as having jumpers still connected which I have no idea what that means and I don’t really understand when I google it either.
Only thing to note is the engineer prior to the underground one said his device was showing the fault as being X number of meters away which he said put it practically in the exchange and he didn’t think that was correct.
Hi @JonathanAnsell I'm sorry the fault persists on your parents' line.
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