cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
161 Views
Message 21 of 25

Re: Fault Logging Problem

Go to solution

Hi @JonathanAnsell 

Thanks for taking my call last night.

Due to the intermittent nature ofthe fault and the onset of nice weather, should the issue represent itself again please post back to let us know and we can take it from there.

Thanks

Stuart

0 Ratings
Reply
JonathanAnsell
Aspiring Expert
142 Views
Message 22 of 25

Re: Fault Logging Problem

Go to solution
Looks like they'd had a disconnection this morning and a drop in speed.
Do your tests show anything? 🙂
0 Ratings
Reply
Moderator
Moderator
133 Views
Message 23 of 25

Re: Fault Logging Problem

Go to solution

Hi @JonathanAnsell,

@StuartH  will be back in the office tomorrow. I've sent him an email so he can look into it for you Smiley Happy

Thanks

DanielS

0 Ratings
Reply
JonathanAnsell
Aspiring Expert
66 Views
Message 24 of 25

Re: Fault Logging Problem

Go to solution

Well I thought I'd update this thread with the details of the resolution.

Numerous Openreach engineers have attended but the mods booked a broadband special faults investigation engineer called Basil. Brilliant guy!

He changed the internal cable from the external termination point to the master socket as he didn't like how it had originally been routed. This seemed to help however the fault reoccured.

Basil was booked to come back and he ended up requesting another engineer to attend with him and they spent the majority of the day replacing some old junction boxes in two out of three chambers. (Not sure the exact name but apparently when the engineers come across them they are supposed to replace them). They couldn't access one underground chamber so the moved my parents line onto a different cable through that section and had to borrow a bucket and trowel to clear the bottom of another one as it was filled with a few inches on mud and concrete bits.

Touch wood the phone line is absolutely silent and the broadband speed is still slightly slower then they used to get it is stable and not disconnecting, but should it reoccur Openreach have at least made sure two thirds of the underground chambers are clear and free of old cabling and covered roughly a quarter of the distance back to the cabinet from house.

0 Ratings
Reply
Moderator
Moderator
58 Views
Message 25 of 25

Re: Fault Logging Problem

Go to solution

Hi @JonathanAnsell thanks for the update and great work by the engineers to get the fault fixed.

cheers
John

0 Ratings
Reply