I've had trouble with my internet (fibre) for a couple of weeks - it was dropping connection frequently, and has been really slow.
I reported a fault on 3rd April when it was so slow that even the most basic of web pages was taking an age to load. The track fault page shows it as still being in progress and I have heard nothing by email or by phone.
My internet currently has a download speed of 3 Mbps (I am on a package that offers 70 although I have never got above 30 and apparently the package that I am on is no longer available in my area as apparently the max speed we can get is 30-35 so I don't know why I was sold that and am paying that much anyway - but that's a side issue).
When I did the speed test I couldn't get a reading for upload speed as the upload part of the test never started it was that slow.
How long exactly should I wait for this fault to be fixed?
I am hearing impaired so please don't tell me to phone BT. I am cut off from the world with my internet in this state.
It has taken me an hour to get logged into this site and access the new message page. Hopefully it will post ok, fingers crossed.
Thank you for your help.
