We've recently upgraded to Halo 1. Since then we have had nothing but connection issues. It is either really slow or just drops out.
I reported to BT on 28th May and they said there was a fault but gave no indication of what it was. I've just managed to log on and they say fault is fixed but it isn't. I've tried to contact them to get but am unable to get anywhere. The website send me round in circles saying I already have an open fault case so I cant report again and the phones are not answered. Lice chat is not available at any time either.
Any ideas on how I can report that the fault was not fixed
if you have a phone fault then you need to report it to 151
Thanks. Have done as you suggested but unable to post report as file size too large.
i have got through on their text service and again they have said there is a fault and will send someone out.