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Faulty Smarthub

Hi, my smarthub has died. It won't turn on, even with a different power adapter. I don't want a smarthub 2, I want a replacement smarthub so I can correctly split the 2.4ghz and 5ghz wireless frequencies. Before I waste my time on the phone, will BT give me a replacement smarthub, or a smarthub 2? It would be helpful to know, because if it's a smarthub 2, then I can just buy a secondhand smarthub from elsewhere. Thanks a lot for your help.

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Message 2 of 2

Re: Faulty Smarthub

Hi @jack55555 welcome to the community and thanks for posting, I'm sorry to see your Smart Hub has died. I've recently replaced a smart Hub like for like so I can't see it being a problem. Did you manage to call and get this sorted?

Thanks

Neil

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