If I have a faulty faceplate - as supplied by openreach a few years ago, would this be replaced free of charge?
(asking on behalf of some relatives)
It seems to be the first one.
crackling phone line - sometimes very bad
bb dropping a number of times a day
BT have got them to remove only the lower part of the faceplate and connect the phone to the test socket and after taking a little while to settle it now works fine, without any crackling.
The BB is still connected to the upper part of the faceplate and it still disconnects a number of times a day.
There is no extension wiring behind the master socket.
Have you tried using a filter in test socket then connect both router and phone to filter in test socket and see if that improves thingsg
Have you tried using a filter in test socket then connect both router and phone to filter in test socket and see if that improves things
I had thought of getting them to do that but I don't think they have a microfilter to hand - I'm just providing remote support!
I'm going to send them a couple of microfilters.
I think they have Openreach due out in a day or so - hopefully to replace the faceplate. It does sound like a faulty faceplate, yes?
Filtered faceplates can sometimes be faulty & sometimes it is more reliable to use an ordinary NTE5A + a dangler.
Mine did straight away! Maybe not "go" but more like "come" :smileywink:.
They can go faulty but not a regular thing