If I have a faulty faceplate - as supplied by openreach a few years ago, would this be replaced free of charge?
(asking on behalf of some relatives)
It seems to be the first one.
crackling phone line - sometimes very bad
bb dropping a number of times a day
BT have got them to remove only the lower part of the faceplate and connect the phone to the test socket and after taking a little while to settle it now works fine, without any crackling.
The BB is still connected to the upper part of the faceplate and it still disconnects a number of times a day.
There is no extension wiring behind the master socket.
Have you tried using a filter in test socket then connect both router and phone to filter in test socket and see if that improves thingsg
Have you tried using a filter in test socket then connect both router and phone to filter in test socket and see if that improves things
I had thought of getting them to do that but I don't think they have a microfilter to hand - I'm just providing remote support!
I'm going to send them a couple of microfilters.
I think they have Openreach due out in a day or so - hopefully to replace the faceplate. It does sound like a faulty faceplate, yes?
Filtered faceplates can sometimes be faulty & sometimes it is more reliable to use an ordinary NTE5A + a dangler.
Mine did straight away! Maybe not "go" but more like "come" .
They can go faulty but not a regular thing
I think @Keith_Beddoe indicated that these split front plates can become faulty...
It usually happens after a storm, internal active components break down, as they are far too complex.
This is a much simpler device with only passive components.
Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.