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Telecom89
Recognised Expert
1,647 Views
Message 1 of 24

Faulty faceplate?

Hi

 

If I have a faulty faceplate - as supplied by openreach a few years ago, would this be replaced free of charge?

 

(asking on behalf of some relatives)

 

From: https://community.bt.com/t5/BT-Infinity-Speed-Connection/Openreach-master-socket-MK1-or-MK2/td-p/123...

 

It seems to be the first one.

 

Symptoms are:

 

crackling phone line - sometimes very bad

bb dropping a number of times a day

 

BT have got them to remove only the lower part of the faceplate and connect the phone to the test socket and after taking a little while to settle it now works fine, without any crackling.

 

The BB is still connected to the upper part of the faceplate and it still disconnects a number of times a day.

 

There is no extension wiring behind the master socket.

 

thanks!

 

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23 REPLIES 23
Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Faulty faceplate?

Have you tried using a filter in test socket then connect both router and phone to filter in test socket and see if that improves thingsg



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Telecom89
Recognised Expert
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Message 3 of 24

Re: Faulty faceplate?


@imjolly wrote:

Have you tried using a filter in test socket then connect both router and phone to filter in test socket and see if that improves things


Hi

 

I had thought of getting them to do that but I don't think they have a microfilter to hand - I'm just providing remote support!

I'm going to send them a couple of microfilters.

 

I think they have Openreach due out in a day or so - hopefully to replace the faceplate. It does sound like a faulty faceplate, yes?

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Distinguished Guru
Distinguished Guru
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Message 4 of 24

Re: Faulty faceplate?

No, it sounds like a noisey line fault which will cause the internet to drop.

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XRaySpeX
Recognised Expert
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Message 5 of 24

Re: Faulty faceplate?

Filtered faceplates can sometimes be faulty & sometimes it is more reliable to use an ordinary NTE5A + a dangler.

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Distinguished Guru
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Message 6 of 24

Re: Faulty faceplate?

Front plates very rarely go faulty.
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XRaySpeX
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Message 7 of 24

Re: Faulty faceplate?

Mine did straight away! Maybe not "go" but more like "come" :smileywink:.

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Telecom89
Recognised Expert
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Message 8 of 24

Re: Faulty faceplate?

I think @Keith_Beddoe indicated that these split front plates can become faulty...

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Distinguished Sage
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Message 9 of 24

Re: Faulty faceplate?

They can go faulty but not a regular thing



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Distinguished Sage
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Message 10 of 24

Re: Faulty faceplate?


@Telecom89 wrote:

I think @Keith_Beddoe indicated that these split front plates can become faulty...


It usually happens after a storm, internal active components break down, as they are far too complex.

 

This is a much simpler device with only passive components.

LINDY VDSL2 Microfilter Faceplate

LINDY VDSL2 Microfilter Faceplate

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