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Aspiring Contributor
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Message 1 of 6

Fiber Connection Dropping Out

Hello I'm wondering if anyone is having this problem or if it's the BT Side of things?

For the last 2 weeks ever evening at 9pm my connection keeps dropping for about 2mins which is annoying.

Anyone here from BT be able to look into this?

Thanks

Rob

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Fireber Connection Dropping Out

If connection is dropping about same time nightly that would suggest something local and more than likely in your home.  Do you have anything that switches on or off about that time. Something like a central heating boiler can be arcing and causing electrical interference causing router to drop



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Aspiring Contributor
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Message 3 of 6

Re: Fireber Connection Dropping Out

Hi as far as I know we have nothing that effects that.

The Broadband runs off a separate line on a Socket 5c right next to my computer and straight out to the main junction socket of my house.

We have to house phones on a separate line.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Fireber Connection Dropping Out

Sorry do you mean you have 2 phone lines into your home - broadband on one and landline on another line



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Aspiring Contributor
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Message 5 of 6

Re: Fireber Connection Dropping Out

Yes that's right.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Fireber Connection Dropping Out

So if 2 separate phone lines with different phone numbers did you check the broadband line with a phone for noise?



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