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fby
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Message 1 of 15

Fibre 1 (FTTC) - Telephone problem?

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Hello,

Today I was upgraded from "Broadband Unlimited" to "Fibre 1".

It seems to work, however the engineer told me that the internet is OK,

but that there is a fault when telephone is connected, and this could degrade the performance.

Please see the image for my setup. I can't see a problem. What do you think? Thanks!

BT_Smart_Hub_Conn.png

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imjolly
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Message 2 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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that looks ok  do you hear any noise if you dial 17070 option 2?



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fby
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Message 3 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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Thanks for your answer.

I tried 17070 option 2 and I would say it is quite quiet.

Very faintly in the background I hear a deeper tone, which is periodically interrupted

by a higher tone, but all this can barely be heard.

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imjolly
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Message 4 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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with a corded phone it should be silent and any noise can be a problem  with a cordless then a dull hum is often heard

 



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fby
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Message 5 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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As shown on the image both are corded phones.

I made the test with phone 1, now I also made it with phone 2.

On phone 1 (connected with 5m cable), as mentioned, I can hear this very, very low sound – only when I press the handset against my ear!

On phone 2 (connected with 2m cable) I can hear absolutely nothing.

I assume that what I hear on phone 1 is some crossfeed from other (computer) cables which are located near the phone cable, so I don't think it's something coming via the phone socket. The fact that phone 2 is totally silent confirms this.

So why could the engineer have seen a fault when telephone had been connected...?

 

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licquorice
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Message 6 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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Have you tried changing the filter? How is this fault manifesting itself in day to day usage?

fby
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Message 7 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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Thanks for asking back.

Nothing has ever been manifesting in day to day usage under "Broadband Unlimited".

It's just that the engineer said today, that he gets a "fault" displayed when telephone is connected.

I didn't change anything, both phones worked (and work) fine on an original BT filter.

This is weird...

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imjolly
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Message 8 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 


enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

see if new stats look ok



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fby
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Message 9 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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Thank you, here is the information from the SH2, not sure what to look for...

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2
 

Serial number:+091301+1949050113

Firmware version:v0.17.01.12301-BT 

Firmware updated:Thu May 28 04:55:29 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,06 Hours12 Mins56 Secs

Data rate:9.995 Mbps / 54.998 Mbps

Maximum data rate:16.929 Mbps / 85.237 Mbps
 

Noise margin:9.7 / 10.7

Line attenuation:9.0 / 16.7
 

Signal attenuation:8.8 / 15.9

VLAN id:101
 

Upstream error control:Off

Downstream error control:Off
 

Data sent / received:177.0 MB Uploaded  / 7.6 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated [this is not true – Status page says Not active]

2.4 GHz wireless network name:BT-XPACGR

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-XPACGR

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:0C:8E:29:A1:07:C0
 

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 
...and from the website:
web.png
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licquorice
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Message 10 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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You don't have a problem.