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imjolly
Distinguished Sage
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Message 11 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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I agree with @licquorice  your connection looks good - enjoy the faster speed



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fby
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Message 12 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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Thank you both!

One thing I noticed:  In the technical log it says "BT Wi-fi: Activated".

Again? I had opted out and this was confirmed via Home>Status page:

"BT Wi-fi status: Not active"

Which one is right?

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imjolly
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Message 13 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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The upgrade and new hub has probably re-activated btwifi. Wait a few days then opt out again. If still says you are opted out then opt in wait 24hrs then opt out and that should fix it



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fby
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Message 14 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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You mean it could have re-activated BT Wi-fi, even though I'm still opted out?

And even though wireless is turned off:

 wireless.png

Or could it be that it did opt me in again without asking me?

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imjolly
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Message 15 of 15

Re: Fibre 1 (FTTC) - Telephone problem?

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Turning the hub wifi off is nothing to do with btwifi.  The upgrade could more than likely opted you back in to btwifi



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