As you may have seen in my previous posts I am in the process of helping Elderly Relatives (ER), who live hundreds of miles away, get setup with Broadband for the first time.
For reasons that I'm unclear on the option to get BT to set everything up for them wasn't chosen so I've been guiding ER through the setup via facetime running off a 4G personal hotspot, and to be fair they've done a good job.
Here's what I know
I don't have fibre myself so the setup looks ok to me, however when I look at the setup instructions an additional openreach modem is mentioned as sitting between the filter and the modem, is that necessary and should it have been delivered as part of the delivery?
Thanks in advance for your help, BT chat seems unavailable this morning so came here.
Solved! Go to Solution.
there is no longer a need for the openreach modem as the SH2 is modem and router
are the ER connecting to the master socket which will be the first socket in their home where the openreach cable enters from outside which master do the have
Thanks for the info, have checked with ER, they have option 1, albeit its quite new and has a clip on front rather than screws.
Hope that helps
If it has a clip on front it will be number 7. That is the latest socket. It has 2 sockets, one for phone and one for BB. It does not need a filter.
the from your description is the new NTE5C and connecting filter then rj11 modem cable to filter and then to dsl connection on back of hub is correct the hub should boot up and eventually the light should go blue
If still no blue light then need to phone customer services either 150 from BT phone or 0800800150 from a mobile
Have booked an engineer for ER will update this thread with more details.
Earlier this year an engineer fitted a new style master socket on which the front clip-on piece only had the single phone socket so still needed a filter. Luckily an earlier engineer fitted one with the two sockets, so I just swopped them over.
Hi everyone I just thought i'd provide an update on this.
A BT engineer came out the next day and found the problem was due to damaged cables in the junction box down the road. All up and running now.
Thanks for your help.