So Qube engineer came today (no telephone call beforehand to discuss option of contactless visit or to ask if anyone in the household had symptoms). He tested the line (which had already been done twice, by us and BT CS). He did a download sped test (which we had already done and BT CS). He then rang BT to do a broadband check and during the phonecall he was told it looked like there was a cap on the line and the job has now been escalated. An openreach engineer is due out tomorrow to do something at the cabinet (but we were told may knock on the door for some reason)
In my opinion, the visit today from Qube was a waste of my time, their time and in the current climate of Covid completely unnecessary and risky. I am surprised BT haven't adjusted their procedures to make home visits only if essential (as they say they do on their website). It seems today was just a tick box exercise to move us onto the next step in the process (escalation).
