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Rossi
Aspiring Contributor
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Message 1 of 2

Fibre 100 Order Debacle!

Long story

I ordered Fibre 100 on the 6th February after deciding to move from PlusNet (themselves a nightmare to deal with, but thats another story).

The activation date was set for 27th February which came and went. In that time PlusNet was disconnected and I was left with no internet.

I was told by a BT adviser that there was a delay and I had to check the following Monday for an update. No internet for the weekend! I ran on Monday and was told that an a engineer would visit me on the 3rd March between 8am and 1pm. I had to work that day so I had to ask my elderly father to sit in my house waiting for the engineer. By 12pm I was getting concerned that no one had shown up so I called again. I was told that there was no appointment scheduled! My father had been sat in the house for 5 hours!

I was then told that another update would be given the following Friday! By this  time the account was handed over to a manager (Ash in the Leicester office) who would handle this. Friday came and the update was, 'we'll have another update on Monday!'. In the mean time I received a mini 4g hub which can very basic internet access.

So Monday 9th came and I did not receive a call, so I had to call myself. I was told that an attempt was made to call me. During this saga I have kept my phone on and by my side at all times. Not once did it ring. Now I am sat here nearly two weeks later wondering what the hell is going on. I am told I will be called with an update after 2pm!

This is totally unacceptable. I have to work from home this week (Wednesday and Friday) and I'm not sure the mini hub is up to the task. I have not been given a date for activation and I am no better informed than I was when I first made the order on the 6th February.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Fibre 100 Order Debacle!

@Rossi 

Its possible the cabinet is full.

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