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robj20
Beginner
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Message 1 of 2

Fibre 100, but upload max of 5Mb

When i first got Fibre 100 i had downloads of 147Mb and uploads of 30Mb.

Today im getting the same download but my upload is capped at 5Mb. However if i use the BT test it says im getting 31Mb but no other test agrees and they all say the same 5Mb.

Ive reset the router with no effect.

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Matt-S
Moderator-Retired
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Message 2 of 2

Re: Fibre 100, but upload max of 5Mb

Hi @robj20,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are having problems with your connection. It would be best to raise a fault to our FTTP team so that they can look into this for you. You can do this by calling 0800 800 151.

Thanks

Matt

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