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nostra999
Aspiring Expert
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Message 1 of 6

Fibre 2 FTTC with limited speeds

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Hi all.. long story short - ceased previously and have since come back to by. Was on 80/20 service and getting around 60mb plus.

what I don't understand now is that despite the attainable stats looking ok and being on fibre 2 I am only getting 55 down and 10 up - it's like the profile is locked low.

spoke to BT and they weren't sure of the issues.. likewise a new order on address is showing 80/20 being available.

any ideas on how I could resolve this? Stats as follows.

thanks

 

Firmware version:v0.31.00.10253-BT
 

 

Firmware updated:Tue Feb 1 01:36:24 2022
 

 

Board version:R01
 

 

GUI version:1.74 12_11_2020
 

 

DSL uptime:0 days,04 Hours00 Mins31 Secs
 

 

Data rate:9.995 Mbps / 54.998 Mbps
 

 

Maximum data rate:23.066 Mbps / 72.160 Mbps
 

 

Full Fibre (FTTP) Mode:Off
 

 

Noise margin:15.3 / 7.0
 

 

Line attenuation:5.0 / 14.8
 

 

Signal attenuation:5.1 / 16.4
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

 
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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Fibre 2 FTTC with limited speeds

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You would appear to be on the Fibre 1 product and not Fibre 2.

Check what your product is showing in your MyBT and thereafter contact BT and report the problem.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Fibre 2 FTTC with limited speeds

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You've been provisioned at Fibre1 rather than Fibre 2. Speak to customer services and point out the error of their ways.

nostra999
Aspiring Expert
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Message 4 of 6

Re: Fibre 2 FTTC with limited speeds

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48D1673E-68B1-482D-B057-026951C1DBBD.jpeg


Thanks for the reply. That was what I suspected - it's just getting through to someone who knows how to fix it ... haven't had much luck so far. 

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DavidM
Moderator
Moderator
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Message 5 of 6

Re: Fibre 2 FTTC with limited speeds

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Hi @nostra999 and welcome back.

Good to see you again. If the customer service guys can't sort this out for you I'll be happy to take a look. I'll drop you a private message now so you can get in touch if you need to.

Cheers

David

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PaddyB
Moderator
Moderator
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Message 6 of 6

Re: Fibre 2 FTTC with limited speeds

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Hi @nostra999,

Thank you for taking my call today. I was happy to hear that you have noticed an increase after your profile was increased to 80/20.

If you need anything else or have any questions, please feel free to drop us a reply. 

Thanks,

Paddy

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