Fibre 2 FTTC with limited speeds

[nostra999]

Hi all.. long story short - ceased previously and have since come back to by. Was on 80/20 service and getting around 60mb plus.

what I don't understand now is that despite the attainable stats looking ok and being on fibre 2 I am only getting 55 down and 10 up - it's like the profile is locked low.

spoke to BT and they weren't sure of the issues.. likewise a new order on address is showing 80/20 being available.

any ideas on how I could resolve this? Stats as follows.

thanks

Firmware version:v0.31.00.10253-BT

Firmware updated:Tue Feb 1 01:36:24 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,04 Hours00 Mins31 Secs

Data rate:9.995 Mbps / 54.998 Mbps

Maximum data rate:23.066 Mbps / 72.160 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:15.3 / 7.0

Line attenuation:5.0 / 14.8

Signal attenuation:5.1 / 16.4

VLAN id:101

Upstream error control:Off

Downstream error control:Off

[gg30340]

You would appear to be on the Fibre 1 product and not Fibre 2.

Check what your product is showing in your MyBT and thereafter contact BT and report the problem.

[licquorice]

You've been provisioned at Fibre1 rather than Fibre 2. Speak to customer services and point out the error of their ways.

[nostra999]

Thanks for the reply. That was what I suspected - it's just getting through to someone who knows how to fix it ... haven't had much luck so far. 

[DavidM]

Hi @nostra999 and welcome back.

Good to see you again. If the customer service guys can't sort this out for you I'll be happy to take a look. I'll drop you a private message now so you can get in touch if you need to.

Cheers

David

[PaddyB · Accepted solution]

Hi @nostra999,

Thank you for taking my call today. I was happy to hear that you have noticed an increase after your profile was increased to 80/20.

If you need anything else or have any questions, please feel free to drop us a reply. 

Thanks,

Paddy