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Foxtbh1
Beginner
634 Views
Message 1 of 10

Fibre 500

Hi all,

When I ordered my Fibre service a month or so back, I enquired as to the availability of the Fibre 500 product on the BT live chat page. Apparently, it didn't exist - I could have either 150, 300 or 900.

Not feeling that 300 was worth the extra over 150, I ordered 150 and it went live last week.

However from reading around I've seen various people mention that Fibre 500 is still available to new customers. Does anyone know the definitive situation? Now that I am an existing customer what, if anything, can I do to move onto the Fibre 500 product?

Why do they hide it?

Thanks!

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9 REPLIES 9
busterboy1
Expert
621 Views
Message 2 of 10

Re: Fibre 500

You should show them this page. 

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Foxtbh1
Beginner
612 Views
Message 3 of 10

Re: Fibre 500

Although it says 500, the page it links me to in order to place an order has only 300 or 900 😞
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busterboy1
Expert
605 Views
Message 4 of 10

Re: Fibre 500

You need to keep ringing them again mate, Heard of many getting upgraded to 500 from 300 when you finally speak to the correct person.

Trouble is half of the operators are reading from a sheet of answers and know very little in reality.

Good luck. 🙂

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pippincp
Distinguished Sage
551 Views
Message 5 of 10

Re: Fibre 500

Do you have FTTP or G.Fast?

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busterboy1
Expert
548 Views
Message 6 of 10

Re: Fibre 500

If he already has the option of the 910 package it won't be G-Fast

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pippincp
Distinguished Sage
542 Views
Message 7 of 10

Re: Fibre 500

@busterboy1Ooooops, missed that.😁

@Foxtbh1Give the FTTP team a ring, 0800 587 4787

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Foxtbh1
Beginner
538 Views
Message 8 of 10

Re: Fibre 500

Gave them a call and spoke to a great chap who promptly upgraded me to 500 for the price of 300.

It appears to have started a new contract but given by original contract only started last week that's no real hardship.

Thanks!

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pippincp
Distinguished Sage
524 Views
Message 9 of 10

Re: Fibre 500

Good result!

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busterboy1
Expert
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Message 10 of 10

Re: Fibre 500

@Foxtbh1 

Result. 😁

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