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GeoCyberwolf
Aspiring Contributor
861 Views
Message 1 of 26

Fibre 900 - Slow upstream - Need Openreach Engineer

I'm essentially stuck between a rock and a hard place. Since install, my fibre 900 has only achieved around 20mbit upstream. When the whole reason for switching was to get the 110mb upstream advertrised, for online backups etc.

I have tried on several occasions to get this matter resolved, including raising a formal complaint, but yet there appears to be no way of getting this resolved.

I recently spoke to an incredibly helpful support agent by the name of Jane, but unfortunately BT treat their employee's like idiots, and don't let them apply their own intelligence to an unusual fault. She tried so hard to get me an engineer, but as the support agents are forced to use a guided system that will only allow an engineer visit if it detects a problem, and as my downstream is fine no fault was found.

 

I am at the end of my tether with this. I there anything I can do to get an engineer to look at this? I work for an ISP myself so I am confident this is an issue in the exchange that an engineer needs to resolve.

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25 REPLIES 25
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

you don't need an engineer as this is a hub problem as has been posted many times

https://community.bt.com/t5/BT-Fibre-broadband/Full-fibre-900-reduced-upload-speed/m-p/2071633



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GeoCyberwolf
Aspiring Contributor
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Message 3 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

I am not using the BT hub, I am using a much better enterprise grade router that is well capable of the advertised speeds.

I get the same result plugging a laptop directly into the ONT. It's a provisioning issue I am sure.

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imjolly
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Message 4 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Try phoning FTTP TEAM 08005874787 and see if they can help you



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GeoCyberwolf
Aspiring Contributor
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Message 5 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Yeah that's who I spoke to, and they couldn't as their system doesn't allow them to make their own decisions.

Hence my posting here, hoping maybe a forum moderator can do something? All I need is an actual engineer to test the line themselves, and see what I am talking about.

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imjolly
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Message 6 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Forum mods don't help normally with FTTP problems and you should try FTTP TEAM who should help you



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Anonymous
Not applicable
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Message 7 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Have you tried checking what speeds you get using the BT Hub

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pippincp
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Message 8 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Have you tried turning the ONT off for 15mins, that has been known to resolve the problem.

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GeoCyberwolf
Aspiring Contributor
815 Views
Message 9 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Yes, exactly the same. So it's not my router. Even the same connecting directly to the ONT with a laptop with PPoE setup on it

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GeoCyberwolf
Aspiring Contributor
807 Views
Message 10 of 26

Re: Fibre 900 - Slow upstream - Need Openreach Engineer

Yep, one of the first things I tried. Even tried leaving it off for longer than that with no change.

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