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Buncy
Aspiring Contributor
271 Views
Message 1 of 4

Fibre 900 and Halo benefits.

Hello all, I have recently upgraded my broadband from Full Fibre 300 to Full Fibre 900. My download speed has gone up to the correct speed but upload still has the 50mb cap. I also have 4 mobile sims (under my family sim account) and only one sim has had the halo benefit applied? What’s the quickest way to get this resolved with out spending hours in a queue  waiting to get through to a call centre.

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3 REPLIES 3
garybs29
Recognised Expert
261 Views
Message 2 of 4

Re: Fibre 900 and Halo benefits.

Hours in a queue? You've got to love the over-exaggeration on here at times.............

In any case the orders team will likely be the best bet for the mobile data issue

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Buncy
Aspiring Contributor
243 Views
Message 3 of 4

Re: Fibre 900 and Halo benefits.

I phoned customer services last Friday and it took 1 hour and 40 mins before my call was answered so maybe not hours but not far off.

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pippincp
Sage
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Message 4 of 4

Re: Fibre 900 and Halo benefits.

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